Shipping & returns

Shipping

To buy a product from Electrical Wholesaler, your delivery address must be in one of the regions where we operate.

Currently we ship to the following countries:

Ireland: please use www.electricalwholesaler.ie
N Ireland
GB Mainland (excl Islands & Highlands)

We can not ship or deliver to:

Military (APO, FPO) and non-residential addresses like PO boxes or mail forwarding service addresses.
Certain postcodes in some countries/regions that the delivery carrier can’t deliver to.

Returns Policy

At Electrical Wholesale 365 UK, we are committed to ensuring your complete satisfaction with our products. Our returns policy is designed to provide clarity and support for our customers.

Returnable Items

Not all items in our inventory are eligible for return. Non-returnable items will be clearly marked in our product descriptions and inventory system.

Return Scenarios

1. Goods No Longer Required

Items must be returned within 30 days of dispatch
Must be in original, unopened packaging
Product must be in pristine, re-sellable condition
Original proof of purchase is required
Refund will be processed to original payment method

2. Faulty Goods

Returns must be within the manufacturer’s warranty period

Product will undergo a comprehensive inspection

We may:

Replace the product
Issue a full refund
Repair the item

Final decision is at the discretion of Electrical Wholesale 365 UK Ltd.

3. Incorrect Goods Supplied

Notification must be made within 3 days of goods receipt
Items must be returned within 28 days of original dispatch
Full refund or replacement will be provided
Original packaging and proof of purchase required

4. Goods Damaged in Transit

Damage must be reported within 3 days of receiving the goods

Photographic evidence of damage is required

We will either:

Replace the item
Provide a full refund
Arrange courier collection and replacement

Return Process

Contact our customer service team to initiate a return
Please fill out Return Form
Package the item securely in original packaging
Include the following with your return:

Original proof of purchase
Return form

Returns Address

Electrical Wholesale 365 UK Ltd.

34 - 36 Sydney Street,

Aughnacloy,

Co Tyrone,

BT69 6AE

Non-Returnable Items

Some items are not eligible for return, and will be marked accordingly.

Refund Processing

Refunds will be processed within 5-10 business days
Refund will be made to the original payment method
Shipping costs for returns are the responsibility of the customer unless the return is due to our error