Shipping & returns

Shipping

To buy a product from Electrical Wholesaler, your delivery address must be in one of the regions where we operate.

Currently we ship to the following countries:

• Ireland: please use electricalwholesaler.ie
• N Ireland
• GB Mainland (excl Islands & Highlands)

We can not ship or deliver to:

• Military (APO, FPO) and non-residential addresses like PO boxes or mail forwarding service addresses.
• Certain postcodes in some countries/regions that the delivery carrier can’t deliver to.

Returns Policy

At Electrical Wholesale 365 UK, we are committed to ensuring your complete satisfaction with our products. Our returns policy is designed to provide clarity and support for our customers.

Returnable Items

Not all items in our inventory are eligible for return. Non-returnable items will be clearly marked in our product descriptions and inventory system.

Return Scenarios

1. Goods No Longer Required

• Items must be returned within 30 days of dispatch
• Must be in original, unopened packaging
• Product must be in pristine, re-sellable condition
• Original proof of purchase is required
• Refund will be processed to original payment method

2. Faulty Goods

Returns must be within the manufacturer’s warranty period

Product will undergo a comprehensive inspection

We may:

• Replace the product
• Issue a full refund
• Repair the item

Final decision is at the discretion of Electrical Wholesale 365 UK Ltd.

3. Incorrect Goods Supplied

• Notification must be made within 3 days of goods receipt
• Items must be returned within 28 days of original dispatch
• Full refund or replacement will be provided
• Original packaging and proof of purchase required

4. Goods Damaged in Transit

Damage must be reported within 3 days of receiving the goods

Photographic evidence of damage is required

We will either:

• Replace the item
• Provide a full refund
• Arrange courier collection and replacement

Return Process

1. Contact our customer service team to initiate a return
2. Obtain a Return Merchandise Authorization (RMA) number
3. Package the item securely in original packaging
4. Include the following with your return:

• Original proof of purchase
• RMA number clearly marked on the package
• Reason for return

Returns Address

Electrical Wholesale 365 UK Ltd.

34 - 36 Sydney Street,

Aughnacloy,

Co Tyrone,

BT69 6AE

Non-Returnable Items

Some items are not eligible for return, and will be marked accordingly.

Refund Processing

• Refunds will be processed within 5-10 business days
• Refund will be made to the original payment method
• Shipping costs for returns are the responsibility of the customer unless the return is due to our error

Contact Us

For any questions about returns, please contact:

Phone: +44 (0)20 861-12712

Email: [email protected]

Hours:

Monday - Thurdays: 8.30am - 6.00pm

Friday: 8.30am - 5.00pm

Saturday: 9.00am - 1.00pm

Note: This policy is subject to change. Always refer to the most recent version on our website.